Walter McDonald’s Dealer Problem-Solving Handbook is a comprehensive guide to finding solutions to dealer sales and operations problems in Achieving Excellence in Dealer/Distributor Performance and Strategies, Tactics, Operations for Achieving Dealer Excellence.
Problem areas are listed by Revenue Center in the Handbook : New Equipment, Used Equipment, Rentals, Service, Parts and Dealer Principal/ Ownership. Department Problems or Issues are presented followed by page number references within the nearly 1,000 pages in Books Achieving Excellence in Dealer/Distributor Performance and Strategies, Tactics, Operations for Achieving Dealer Excellence.
A Coach’s Corner provides Revenue Center Managers fresh, new insight into the priority issues of that responsibility.
Bonus Special Reports on Vendor and Banking Relationships, Organizational Development and Obsolete Parts Control are included.
The text abbreviations are color coded:
STO Strategies, Tactics, Operations for Achieving Dealer Excellence
AE Achieving Excellence in Dealer/Distributor Performance
DPS Dealer Problem-Solving Handbook
Each Revenue Center has multiple pages of reference and resources.
Sample Format of Dealer Problem-Solving Handbook:
“These are the best books/tools for understanding the various departments of a dealership that I have ever seen.”
- Bill Rowan, CEO, Sunbelt Industrial Trucks