Meet Our Dealer Development Team

Walter J. McDonald
Founder, Chicago, Illinois

Walter is founder of The McDonald Group, Inc. For the past 45 years, Walter is a highly respected material handling, construction equipment, heavy-duty truck and Ag industry consultant and management seminar leader. Walter published over 50 articles, and his nine-volume “Master’s Program in Dealer Management” has become an international success. Walter specializes in customized in-company dealer management training programs. Since 1975, Walter has conducted well over 2,600 management seminars and work- shops throughout North America, Europe and the Far East.


Jerry Hanss
Certified Instructor, Manchester, UK

Dealer Development support in Europe, Africa and the Middle East

Jerry is a highly experienced executive who has managed distribution networks across Europe, Middle East and Africa in the material handling, utility vehicle and golf car industries. With dual US/UK citizenship, he has worked and lived in France, Netherlands, USA and UK and has done business in the material handling industry at the OEM and dealer level throughout EMEA, Asia and South America.

Luke Sheppard
Certified Instructor, Ottawa, Canada

Dealer Development support in Canada, United States, Latin America,
Southeast Asia, Australia and New Zealand

Luke is the founder and principal of Sheppard & Company, a business consultancy that helps leaders in medium-sized organizations to conquer time management, build and lead high-performance teams, and implement processes and systems that drive sustainable results. He is the author of the just-released book, Driving Great Results: Master the Tools You Need to Run a Great Business. It’s short, snappy, and filled with practical tools and tips to help entrepreneurs and managers make better decisions, communicate more effectively, improve their people management skills, and execute consistently.

Stephen Ross
Certified Instructor, Orlando, Florida

Dealer Development support in the United States

Steve is founder and President of RHCI Associates, Inc. a business consulting firm dedicated to people development and process capture, documenting and improving. He has spent 38 years in most roles in material handling dealerships, from sales to operations and senior leadership to National Director of a multi-location factory owned dealership. Steve has spent the past 12 years in consulting roles for small and large dealerships focused on enhancing the customer experience, leadership development, problem solving, continuous improvement and achieving industry best results.

Debbie Frakes
Director, End-User Customer Research

Dealer Development support in the United States, Canada and Europe

Ms. Frakes is Managing Director and Co-Founder of Winsby, Inc. Winsby has been working with manufacturers, distributors, service providers and retail businesses to help them grow their businesses for over 10 years. The firm has tested, developed, and rolled out marketing initiatives for hundreds of companies that continue to thrive and grow.


Meet our Board of Advisors

John M. Vandy

Mr. Vandy successfully held executive positions with Private and Fortune 500 Corporations including GM through President/COO levels representing leading companies like CNH, Terex Corporation, Manitowoc Crane, Doosan Infracore, TAS Energy and GTherm, Inc. He has successfully leveraged industry knowledge on consulting assignments as President of The Vandy Group, Inc. and in association with The McDonald Group.

James M. Wilson

Mr. Wilson brings to clients a career experience of 42 years with Caterpillar, Inc., and related companies in North and South America, Europe, Africa and the Middle East.  In various senior positions, he directed Marketing Regions, Advertising and Marketing Programs, Corporate National Accounts and Dealer Development and Relations. He worked internationally in the areas of dealer appointments, best practices, and performance assessments and recognition.