One of the most frustrating and costly problems in a machinery dealership is multiple visits to a field service account before the problem is fixed. The technician drives 2.25 hours to the site, finds that he doesn’t have the right part(s), so he drives 2.25 hours back to the dealership, hopefully gets the right part(s)… Continue reading Right Part First Trip: Improving Field Service Technician Productivity

TABLE OF CONTENTS DedicationForeword by John VandyList of Figures and TablesGuiding Principles for this ProgramWhy You Should Read this Book by Steve RossPrefaceAcknowledgmentsSpecial RecognitionIntroductionThe Master’s Program in Dealer Management (8 volume set) Part One: The Master’s Program–Dealer Management Processes 1. The Big Picture Part Two: The Master’s Program–Operations Performance Metrics 2. Managing the Dealership Overall… Continue reading Achieving Machinery Dealer Management Excellence

Our McDonald Group Instructor-Led Distance Learning Executive Program is a private, personalized management development curriculum designed for machinery Dealer Leaders and OEM Regional Managers. Key Program Features: Quantitatively Benchmark Operations against High-Profit Dealers. Audit each Dealer Sales, Rental and Aftermarket Operations against our high-performance dealer checklist. Identify and discuss the critical success factors that contribute… Continue reading Sharpen Your Dealer Management Skills for 2022

The 14 module Distance Learning and private, personalized development program designed for machinery distribution executives and managers. A Certificate in Machinery Dealer Development will be awarded upon successful completion of all course and study requirements. Mr. McDonald will work personally with each participant on assignments, discussion sessions and study projects in each module. 2022 Curriculum… Continue reading The Executive Program in Machinery Dealer Development